APPOINTMENT FAQ

How do I schedule an appointment?

You or your primary care provider can schedule an appointment by calling 562-2277 (or 357-2267 for appointments in the Valley) Monday - Friday, 8-5 pm. Please have your insurance information ready when you call. You will receive a courtesy reminder phone call the day before your scheduled visit.

You may also schedule an appointment via our secure online appointment system. After submitting your request, an OPA representative will contact you by phone or e-mail with a schedule confirmation.

Click here to to set up an online account and request an appointment.

How do I reschedule or cancel my appointment?

Please call our office at least 24 hours before your scheduled appointment to cancel or reschedule. (For appointments in Anchorage and Eagle River, call 562-2277; in the Valley, call 357-2267.)

What if I'm not sure which OPA provider to see?

OPA will be happy to recommend an OPA orthopedic or rheumatology provider with expertise in your area of concern, based on your condition and other factors. Just call us! 

Will I see a physician or a P.A.?

You may schedule with any of our providers — but you may need to wait longer for an appointment with a physician. Please note that our physician assistants are not only certified PA-Cs, they have additional advanced training in orthopedics and many individuals further specialize in specific areas of concern. All work in concert with our physicians and of course if surgery is indicated, you will meet with a surgeon to discuss that possibility further. 

What forms do I need to complete before my first appointment?

Please download, print and complete the following forms and bring them to your appointment 15 minutes prior:

 Health History 

 Payment Policy Acceptance

 Release of Patient Information (optional)

 Rheumatology Health History (rheumatology patients only)

Or, sign up for a secure OPA online account and fill out and submit forms online.

If neither of these registration options are possible, please arrive at least 30 minutes before your scheduled appointment time to fill out the forms.

What should I bring to my first appointment?

The following items must be brought to your first appointment:

  • Your completed registration forms if you choose to print and complete these forms at home. Click here to download these forms.
  • Photo ID.
  • All relevant diagnostic images from referring and other providers, such as X-rays, MRI films, and CT films.
  • List of all medications you are currently taken (please include name and dose). Or you may choose to bring your medication bottles with you.
  • Insurance card(s).
  • Co-payment as required by your insurance (cash, check, Visa or Master Card accepted).

Due to legal and medical necessity, we will have to reschedule your appointment if the above items are not available.

It is also helpful to bring a summary of your medical history and prior treatments and a list of your concerns and questions for your provider.

Patients under 18 must be accompanied by a parent or legal guardian.

What can I expect at my first visit?

Your first visit begins with your medical assistant reviewing your health history, taking your vital signs, and giving you any necessary instructions in preparation for your visit with your provider.

During the visit, the provider will listen to your concerns, evaluate the area of concerns, order X-rays or MRIs as needed, make a diagnosis if possible and suggest an initial treatment plan. The plan may include anything from rest to physical therapy to exploring surgical solutions. 

The medical assistant will then help you with prescriptions, schedule any needed tests, and arrange for casts or other medical assist devices. They will also schedule any follow-up appointments and give you their direct phone number in case you have any questions or concerns. 

If you will be scheduling surgery, the medical assistant will introduce you to your personal surgery scheduler who will make all necessary arrangements and discuss financial matters with you.

Will I need to have X-rays taken?

OPA may have to take X-rays even if X-rays were already taken by another provider outside the OPA office. This is necessary to check for changes or to obtain the most helpful view for diagnostic purposes.

How does OPA handle billing and payments?

A check-out clerk will provide you with a summary of your charges and collect your insurance co-payment when you check-out. OPA will bill your insurance for any additional fees. The check-out clerk can answer your questions about insurance billing, account balances, and other financial questions. OPA is happy to work out a reasonable payment schedule that is comfortable for you.

What if I have questions after my visit?

Please feel free to call your medical assistant or surgery scheduler with any questions or concerns — especially if you experience sudden changes in your condition that are not life-threatening. (If they are life-threatening, call 911.) Please leave a detailed message and they will get back to you as soon as possible.


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Anchorage, 562-2277 | Eagle River, 562-2277 | Wasilla, 357-2267